We also had to get a hand cart to get it all up the stairs because there was no way my husband and I could carry it all up, and we’re pretty strong people. I was very, very, happy with my order with OfficeFurniture2go, and, especially, with its personnel who handled it. 2 reviews Everything was good to go The transaction went smooth, very nice people to work with and will order from this company once again when we need new furniture. The furniture has worked out very well, is beautiful and has met our needs. Scuff marks on this product. ... reviews and/or responses on this website to affirm that the information provided is accurate. The people there are very courteous & responsive. OfficeFurniture2Go did credit me $300 for the inconvenience caused by the incompetence of ABF. I had an unpleasant situation with our delivery and when I phoned OF2G, Tina Willis was extremely patient and helpful. Have not been able to get a hold of anyone to report this, have given up and just accepted it. We told our driver where to unload and everything was easy on that front. Our law firm purchased a 20 foot conference room table for our new office. Any questions/concerns were immediately addressed and resolved, 5 star PLUS. I will reach out to you shortly to address the issue. Tony D. is very prompt with getting me quotes and Sarah F. is awesome with customer service and they both are extremely friendly. I was able to assemble all by myself for the most part. The only reason not receiving 5 stars is because it was not clear that my order would arrive in 3 different shipments and arrive on 3 different dates. I've furnished my entire home with products from Furniture 2 Go and I'm so happy with it. This could have been handled better.The customer service was fantastic though. One corner mashed up. HOW RIDICULOUS!!!! The furniture was solid, well built, and fairly easy to put together. Overall the process and product was great. I was offered a free replacement for the matched item but I’ve yet to receive the item or anticipated date of delivery. They have good pricing, quality product, and excellent customer service. What was suppose to be a left facing desk ended up being right. Thank you for taking the time to share with us. I apologize for the damage. We are glad to hear you love the desks! I will will reach out to you separately to get this resolved. There was even an elevator! Review 2/14/2011 I was really pleased to find the furniture I was looking for on this website. Beautiful desks. Furniture is of very good quality, easy to put together and arrived sooner than promised. Great customer service (Sean) when I had many questions about the pieces prior to ordering. Furniture2go has always been my go to for office furniture!They have good pricing, quality product, and excellent customer service. I will definitely buy from them again and recommend them to others. I was completely shocked when the delivery person called while en route and told me they were only allowed to leave the FURNITURE at the front door to the building, that they could not DELIVER (their only job here) into the building. I will reach out to you separately to make sure the problem is addressed and resolved. Here we found the perfect fit (height, width, depth & the color we wanted (light honey oak)) This was the 1st time using Office Furniture 2 go, it was very easy to order. When I contacted customer service about the delay they were less than helpful with no follow through. I called a week ago and spoke to a Customer Service rep. If the process was quicker, I wouldn't be so disappointed. Quick delivery. The "delivery" person did not say he couldn't deliver due to COVID-19, he said it was the policy that they don't deliver inside buildings, period. Ecstatic that it came so quickly, but I was given zero notice on shipping / arrival dates. Delayed delivery, Multiple shipments for one item and incorrect color.... Quick delivery of the product, great price, easy to assemble and it looks great in my office. Very responsive! We had an excellent experience. Packaging was solid, assembly was straightforward, and the products we're was as expected. Sean Willis has been super responsive and easy to communicate with. The process was unbelievable trying to get it actually delivered - then when it was it was dumped on the curb the entire 500 lb pallet. Office Furniture 2go.com is your trusted source for office furniture with more than 30 years of experience. © 2020 Trustpilot, Inc. All rights reserved. I found the customer service reps at OfficeFurniture2go to be professional and prompt with their responses. Our office space is always expanding and we are so happy to find a go-to office furniture store! I can't wait to continue working with Office Furniture 2 go! I'm very happy with my purchase. Jose N. Buena Park, CA. AND one of the pieces of the desk was the wrong color. :) Read more. Yet no where when I ordered the furniture did it state that the furniture would not be fully delivered into our office. I was researching for a couple of weeks to find the right desk for my office workplace. They have been quite overwhelmed while operating with a skeleton crew due to COVID. We have an extensive inventory of Office Desks, including best selling designs in the Office Source Office Furniture Collection and Bush Office Furniture Collection.Our quality products meet your business furnishing needs. I suspect you reached out to Bush directly for the part? It was easy to assemble and is sturdy. Exactly what we wanted. "I'm so thrilled with these guys! Have ordered multiple items from this company and have been very pleased with with our products. The shipping was sporadic and without any given notice which was a bit of a pain considering it came in 4 separate deliveries and each piece was very heavy / bulky. She said she would follow up with the manufacturer, and I haven't heard anything since! We are very pleased with the product and the customer service experience. Excellent Customer Service! I also appreciate that I get an email from David Wierdsma, the President, after I receive my order to let me know he is available if I need anything. Great customer service! All we've ever received is EXCELLENT service from your company. After waiting two weeks, it's distressing to find (on a weekend, when customer service is closed) that one of your items is damaged. Disappointed in the delivery delay. I am very pleased with my desk purchase. I was told they would only be able to do a return which is going to cost $$. The sole reason I placed my order with your company for a product I found cheaper elsewhere was due to the quick delivery. The furniture I ordered was an excellent value--of high quality, and for a fair price. Genesee Highlands Management Team. It couldn't have been easier for a DELIVERY PERSON (THEIR ONLY JOB, IT'S EVEN IN THE TITLE) to deliver the desk into our office so that 3 petite and elderly women did not have to carry 3 heavy boxes into the office. This was the worst experience I've ever had purchasing furniture! Upon receipt some of the hardware was missing in the shipment but once informed we received the additional hardware quickly and without issue. Arrived when promised. Thank you for prompt and courteous customer service. Out of all the furniture we've ordered, we've only had two locks that needed to be replaced and a 2 Drawer Lateral File Cabinet that was not received. I made a large order and accidentally clicked one thing wrong. We will buy from this company again. So I’m not satisfied with my first experience ordered from this company. I've wasted plenty of time on this, I hope our employees do not do the same. Fair prices. Quality products, fast response and delivery..excellent communication and great pricesJavier. When I called customer service they were unhelpful as well, and even told me that if I cancelled the order I would have to pay a fee, but I could decline delivery and then it would be rerouted to another delivery service that could deliver in about 2 weeks and it would be $150 fee. I highly recommend this site to everyone! We don't have a delivery dock.Thank you! recently i received a lateral file that was damaged, but useable. They've been very professional and pleasant and we've been pleased with the furniture we've purchased. I have since returned the unused parts back to the manufacturer. Thank you David for saving the day! It was easy to assemble and looks great! However the real stars are the employees. We needed to make a return and we were charged more than 50 percent of the item. 3 reviews. Screws were sent out, but the process took over 2 weeks.Not happy.

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