On the last order, the wood used for the frame was too heavy to hang on the wall (3 small prints), and Customer Service offered zero value when they finally responded to my email. I have bought from you in the past and had no complaints. A partial refund for their screw-up. Easy Canvas Prints helps you create custom canvas prints from your cherished memories and pictures. First time of using and so pleased. Excellent service. Like we noticed with the majority of companies offering canvas prints, Easy Canvas Prints has expensive "everyday" pricing that is offset by "limited-time sales". Easy Canvas sent me two (2) canvas products that were inferior and incorrect. (I ordered 7 canvas prints, 2 sizes on 11/15/20 and received them 11/19/20) I am very happy with the order! Half of the heads were cut off of some of the family members in the picture that I sent them. I've read the other bad reviews, but honestly, my experience was nothing but good and I will be ordering again- the print is lovely. 11/10 would recommend Easy Canvas Prints to anyone who wants to order canvases! Ordered a print then five days later they contacted me and said there was a problem with their computer and I would need to reorder. I will not be using this company again. The order prior to this last order took extra weeks before I received it. I'll admit that I was worried about what I'd end up with ordering from this site based on the reviews, but I got a pretty amazing deal, so I figured it wouldn't be a huge loss if my order didn't end up being what I wanted and I wasn't able to get my money back. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I think it's important to note that I used extremely high resolution files that I received directly from a professional photographer, so it would've been hard for these to come out looking badly. Consumers complaining about EasyCanvasPrints most frequently mention customer service and email address problems. Easy prints is easy in name only. All of my experiences have been great. Pros: Canvas World Review. All of them were very well done. The quality is very good and the prices are great. Please check out resources available to you at BBB.org/coronavirus. BBB is here to help. We’ll guide you through the process. It says on my account they were sent Royal mail on April 29, 2020 no tracking info is posted. I also received my entire order early. © 2020 Trustpilot, Inc. All rights reserved. BUYER BEWARE. I am very pleased with my transaction and the finished product and will be using them again for future family pics. I contacted support about this problem, but they initially insisted on charging reprint and shipping fees. They should honor their quotes not give lame excuses. However, the canvas was well packaged and delivery was flawless.I do receive an email from them on a weekly basis but have not made any efforts to cancel because I will be ordering more in the future. I did not interact with customer service at all, since my order came out as expected, so I can't comment at all on how they might deal with any questions or issues. Anyone who's wondering if you should use this company, keep in mind that you need to use a high quality file because your image is going to be sized up quite a lot, which can cause the finished product to look very poor if you don't use a high quality/resolution image to begin with. 7,042 reviews for Simple Canvas Prints, rated 5.00 stars. You can also take advantage of their fast turnaround and discount pricing being offered. BBB reports on known marketplace practices. The button to unsubscribe just takes you to there website and tries to sell you pictures with the "only 10 minutes left" gimmick. I had to contact customer service due to my mistake on my order. Reasonable quality . I absolutely love Easy Canvas Prints! They all turned out great!!! They got back with me quickly and were more then helpfully!!! Thank you for my canvas prints. Over 7-8 years, they delivered Top Quality Canvas Prints (over 30 Large Prints). I am very happy with them although they took a lot longer to arrive them normal but that is probably the fault of the delivery service? Our children have beautiful professional canvas photos in their homes. I have unsubcribed several times and yet still receiving spam. My order was for a 24x36 Custom Print and the recipient thought the colors were fantastic. If they screw up your order, they'll blame you, and only offer the bare minimum to try to make it better. Customer Reviews are not used in the calculation of BBB Rating, Location of This Business11525 Stonehollow Dr Ste A100, Austin, TX 78758-3269, Need to file a complaint? However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. The viewing over Zoom supported her assessment and I did not notice any flaws or disruptions in the canvas. As a matter of policy, BBB does not endorse any product, service or business. It’s lovely. I will be ordering more for Christmas gifts. As if that weren’t enough, our experience ordering through Canvas HQ was intuitive and efficient. PEOPLE - Do not use this company as they will abuse your privercy. Although my situation is resolved, I will think twice before ordering from this company again. The 3 prints are a total waste of money. The item was as described, although slightly bigger than stated. So far the customer service has been great. love spamming. Fall colors of trees were reproduced accurately and enlargement sharp.. very pleased because this is a gift. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. You'd have to shop there over several months to see for sure, but our guess is that you'll always find something the site is celebrating - and willing to give you a discount because of it. © 2020 Trustpilot A/S. spammers. I have never subscribed to any marketing companies but yet i suddenly received hundreds of smapm emails and canvas being one of the higher numbers for marketing. The pictures on the canvases turn out great every time and I appreciate the high quality build of the canvases. Will recommend to others. I was a bit skeptical when ordering a canvas print from my cell phone because of mixed results from other companies. I purchased 8 canvas prints in April and have yet to receive them. Cannot unsubscribe from their emails. Gone are the days where the best way to display a treasured photograph was in a traditional frame. I ordered 6 16x20 prints. Some of the sources of information BBB relies on are temporarily unavailable. Related Post: Canvas HQ Review. Super easy to order, better than expected quality prints and fast order shipment. I have ordered with Easy Canvas Prints 4 times. I tried to explain again that the product did not match the preview they sent, so how was I supposed to know it would look like crap?! BBB remains operational and focused on serving our business community. She told me if I couldn't find a picture to replace that one (and I'd have to pay the shipping fee), that I could only receive a partial refund!! To see ALL of our reviews for the Best Canvas Prints, please Click Here. Browsed through their site last night, within 8 hours have 9 spam emails from their "partners". Share your voice on ResellerRatings.com I am really pleased with my canvas,the print came out perfect and the service was excellent.A very happy person. Why would i need to purchase from these spammers?

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